At Safira Learn, your privacy and trust matter deeply to us.

This policy explains what personal data we collect, why we collect it, how it's used and stored and what rights you have under UK data protection law (UK GDPR and the Data Protection Act 2018).

Safira Learn provides accredited training, coaching and consultancy services focused on wellbeing, safeguarding and professional development.

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Data controller: Safira Learn

Contact: hello@safiralearn.com

Location: England, UK

We only collect information that we genuinely need to deliver our services or meet our legal obligations. This may include:

• Basic details: your name, contact information (email, phone, postal address).

• Demographic details: date of birth, age or gender (to verify eligibility for certain training or safeguarding requirements).

• Professional details: role, organisation or area of work (for certificates or attendance records).

• Session details: coaching notes, goals, progress summaries (kept confidential and securely).

• Technical details: when you visit our website, cookies and analytics may capture anonymised data (e.g. browser type, visit duration).

We collect and use your information to:

• Deliver and manage training, coaching and consultancy services.

• Process registration, attendance and certification.

• Communicate with you about sessions, updates or resources.

• Comply with legal, safeguarding and professional obligations.

• Improve the quality and accessibility of our services.

 

We do not sell, rent or share your personal data with third parties for marketing purposes.

Under the UK GDPR, we process your data on one or more of the following bases:

• Contract: to deliver a service you've requested.

• Consent: where you've opted in to receive updates or communications.

• Legal obligation: e.g. safeguarding records, certificate records or financial records and requirements.

• Legitimate interest: to manage and grow our services responsibly.

All records are stored securely and in compliance with UK GDPR and ISO 27001 standards.

Access is restricted to authorised personnel only and we enforce multi-factor authentication requirements.

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Session notes (for coaching) are stored digitally and/or on encrypted devices. We retain client and training records only for as long as necessary pursuant to laws or regulations. 

We may share limited information only when necessary to deliver our services, for example:]

• With accrediting bodies, to issue certificates.

• With Zoom and Skool, for hosting online sessions.

• With safeguarding or legal authorities if there is a serious concern about harm or risk.

 

All such partners are GDPR-compliant and committed to data protection.

You have the right to:

• Request a copy of the data we hold about you.

• Ask us to correct or delete inaccurate information.

• Withdraw consent (for example, from a mailing list).

• Restrict or object to processing in certain cases..

 

To exercise your rights, please email hello@safiralearn.com.

If you believe your data has been mishandled, you also have the right to contact the Information Commissioner's Office (ICO) at www.ico.org.uk.

Safira Learn may use cookies and website analytics to understand visitor trends. These collect anonymised information only and do not identify individual users.

You can disable cookies in your browser settings at any time.

We review this policy regularly and will post any updates on this page. 

If major changes occur, we'll notify you by email or via our website.

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Your data is yours and we use it only to serve you better, protect you and comply with the law.

If you ever have questions or concerns about how your data is used, please reach out to hello@safiralearn.com.